08. Ticket to Backlog Scoping

This section formalizes conversion of support tickets into high-quality backlog items.

Classification

• Config

• Process/Training

• Bug

• Enhancement

Required Evidence

• Repro steps

• IDs and affected entities

• Logs/payloads/screenshots

• Environment/tenant context

Output Template

• Background

• Current vs expected behavior

• Scope boundaries

• Acceptance criteria

• Risks/dependencies

• Test evidence